Q: Brilliant! Here is an independent Prius service shop for Tucson ... but I am perfectly happy with the Toyota Dealer ... why on green-earth would I BOTHER??
A: Folks come to us, and loyally have been for many many years, for very good reasons:
• Our philosophy on service differs from that of Toyota. One such crucial way is that it is not our goal to sell you a new vehicle. Not even eventually.
• We care about you: Unlike so many in repair, it is the reason we’re here. So we bring you the total honesty (not showmanship!) imperative to earn your trust: necessary in order to holistically maintain your car, to meet your goals.
• We’re a small shop, and we all work as a team. When deciding the details of wise advice, or intelligent repairs, at Falconworks you get three good brains with one excellent pair of hands.
• Our standard of quality requires slow and methodical workmanship, something the dealerships would like you think they provide, but really can’t afford to.
Q: I understand why dealership service is not in my best interest. I know the choice is mine. But I also want my car cared for in ways the big-box brake shops and quicky-lube places are wholly unqualified to. Where do you fit in?
A: That’s us. We’re a different breed. We offer auto repair in order to help people.
• We are a specialty shop. This allows for investment in specialized tools, training, experience, and documentation not applicable to generic cars. It once was VW and MG, then Volvo, was Land Rover and Jaguar for some time, and now is Prius.
• We speak “car” in plain English. In fact we endeavor to explain to you ALL that we do, and will happily involve you in decisions in the care of your jewel, if you like.
• We sincerely care. We care that your car has the correct brake parts, and the best lubricants in all the right places; that it runs as cleanly and cost-effectively as possible; that all service waste is recycled.
Q: Until we have trust we all go the path of least resistence ... the easy way. You are certainly not the easy way, why should I trust you?
A: Good Karma and brutal honesty?? But really ...
• When you pick up your car after a Service or repair, and suspect that your current shop is over-charging or under-serving, then we are what you are looking for.
• Why? So your car can get new wiper blades without you remembering to ask for them.
• Small specialist-garages offer the highest commitment to quality and accountability: this is why so many reject the big-chains, the Dealers, and venture off toward the airport to get the comfort and security we provide.
Q: Can I go to my neighborhood independent repair shop for routine stuff? They’re honest and I can walk to the shop. Then I could just see you specialists for bigger Services, like the 60k?
A: Very good question! Yes you can! But there are costs. The downside:
• When we see your car for all its Services and needs, we are in an ever-increasingly better position to offer beneficial advice regarding your unique driving habits, and to monitor you car’s needs. It is much like your kids growing up seeing different doctors all the time ... it sort-of works, but not with the secure feeling and assurance a single practitioner will offer. Indeed we have families who have been with us for decades for this reason, through one car after another.
• Us specialists know the symptoms, early warning signs, and easy cures associated with, in this case, Prius hybrid systems. Often it is more cost-effective to pay a bit more or drive a bit further for an earlier diagnosis.
Q: For an oil change I pay less at the Toyota dealership: what are you giving me which they don’t?
A: Attentive mechanics with a wealth of experience and no motivational climate to sell you anything. All our oil changes include the additional Toyota-recommended safety-checks and tire inspection. But please, even when our price is better, don’t come to us for a cheaper product, so much as a better value!
*We offer only mechanical services, and sublet out our paintwork and upholstery repairs*
Quick Contact Us information ~ Google Map to Us